I originally ordered two mugs. One was to say "you're the sookie to my Lorelei" the second to say you're the Lorelei to my sookie" when I received my order I got two of the same mug, I was so so sad as this was supposed to be a gift for Christmas. I emailed customer service and got a prompt response, I believe less than 24 hours later asking for a photo of the product. Another response, maybe 20 minutes later saying they were sending me the correct mug free of charge and it even arrived before chrismas! Was thrilled with the level of service and and with the product and will most definitely order from NerdKudo again!