Where are the items shipped from?

  • Most of our products are shipped from our warehouse in the USA.
  • Some products are shipped from our overseas warehouses - we state this sentence on the product page.

When will I receive my order?

  • If the product is in stock, we will ship within the next business day. It will take 2-5 days to arrive.
  • If the product is backordered, it should take 2-4 weeks to fulfil.
  • If the product is shipped from our overseas warehouses, it will take 2-5 weeks, depending on each areas, to deliver once it gets shipped.

Why does the tracking info you gave me show nothing?

  • We've just fulfilled your order, so that you'll have to wait 24-48 hours for the system to update the status. Don't worry!

Why haven't you fulfilled my order yet?

  • Maybe today's not our working day. We'll ship the next business day!
    Or maybe your product is currently out of stock. We usually take 4-14 days to restock the items. 

Do we ship to another country? UK, Canada, ...

  • Yes, of course! 

 

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Another question?

Email us: support@nerdkudo.com