Quality & Service
We aim to serve you with unique, professional and good customer service. We want your experience with NerdKudo to be more than awesome. Please let us know if there’s something we can do to serve you better.
We accept major credit/debit cards and PayPal.
Shipping & Handling
All orders are prepared and packed within hours of payment.
All orders are shipped via USPS , UPS or FedEx. You may select your desired shipping method during checkout.
We do not issue refunds for lost, unclaimed, or undeliverable packages.If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier.
Returns & Exchanges
If you are unhappy with your purchase for any reason, you may return the items postmarked within 14 calendar days of receipt for a refund, less the shipping charges. We will notify you via email when your return has been processed. Contact us at email@example.com.
For exchanges please place a new order for the item you want before returning your original purchase. Then, contact us (firstname.lastname@example.org) to return your original order. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.
International customers have the choice between UPS and USPS delivery. For the most reliable delivery with tracking, please select UPS. Choose USPS First Class International at your own risk and allow 7-15 business days for delivery. Please note that we cannot, under any circumstances, offer any refunds or replacements for international orders that are lost, damaged, unclaimed, or undeliverable.
**International customers will be responsible for paying any customs fees or duties.
Damaged & Lost Orders
We do not issue refunds for lost, unclaimed, or undeliverable packages.
Contact email@example.com within 10 days of receiving the product and we'll have a replacement sent asap.
Did we not cover something? Please indulge us with an email containing any other questions, complaints or comments you may have to firstname.lastname@example.org